Above Board: support

Above Board support
Effective 2 November 2026.

Contact Moola support (https://project-moola-401d0.web.app/support) for help. Include the Above Board version, your phone and system version, the deal's seal or replay link if it's about a deal, what you expected and what happened. Never send a sign-in code or payment card details. We aim to respond within five working days. Support correspondence is kept for 12 months after the issue closes, except for an unresolved dispute or legal obligation.

Every deal is sealed before the first piece. The red serial at the top is the start of the seal. When the deal ends, the certificate shows the dealer half and your cut; the check page (https://project-moola-401d0.web.app/apps/above-board/check/) hashes them, rebuilds every tray and replays every move. If a replay link says it doesn't check out, send us the link. The daily deal changes at midnight on your phone's clock and is the same for everyone that day.

For account recovery, sign in again with the same option you used before: Apple, Google or your mobile number. A different option can open a different account. For a missing unlock, sign in to the same store and Above Board accounts used when buying, then choose Restore purchase. A pending payment or approval unlocks only after the store confirms it. Do not buy again to fix an error. If needed, send support only the store order reference and the email address or mobile number linked to your account. The original store's refund rules and your statutory rights apply.

To delete your account in the app, open Settings, then Delete account. Without the app, contact Moola support at https://project-moola-401d0.web.app/support and ask for Above Board account deletion. We verify ownership, explain what is retained and aim to complete support deletion within 30 days. A queued request is not a completion confirmation.