Connection: delete account

Delete your Connection account
Effective 26 October 2026.

To delete your account in the app, open Settings, Account, then Delete my Connection account. Export your trips first if you want to keep them (Settings, Help and your data, Export my trips). Confirm it is you by signing in once more with the same option you use: Apple, Google or your mobile number. For an Apple-linked account, Connection also revokes its Sign in with Apple authorization before deletion is queued. Connection queues the deletion and keeps a receipt on your phone; it confirms completion only after the server finishes. If you are offline or completion is not yet confirmed, open Settings again to check, or contact support. Do not treat a queued request as completed.

This removes Connection's live cloud trips, devices, alert history, purchase status, billing-account mapping and membership, and clears the offline copy of your trips from the phone you used. Other phones learn about revoked access when they go online; offline phones, exported files and device backups need their own removal. Preview trips you added before signing in stay on that phone until you delete them or the app.

Your shared Firebase sign-in is deleted only if no other Moola app uses it; your other Moola apps keep their data. Completed deletion and cleanup records are scheduled to expire after 30 days. Minimum detached store references may remain for up to 90 days for refund and fraud reconciliation; their automatic expiry is asynchronous. Firebase's own infrastructure backups can take longer, including up to 180 days for authentication data under its published policy. Position reports you shared hold no account identifier and are deleted automatically a week after the flight's last update. A purchase linked to a deleted account needs support to recover and cannot transfer automatically to another account.

The unlock is a one-time purchase, not a subscription. Deleting your account does not request a store refund. Use Apple or Google purchase support for a refund, and keep any receipt you need before deleting.

If you cannot use the app, contact Moola support (https://project-moola-401d0.web.app/support) with the subject Connection account deletion and the email address or mobile number linked to your account. We verify ownership without asking for a password or sign-in code, explain what is retained and aim to complete the request within 30 days. Use the same address to check a request or exercise your data rights. This route stays available after you uninstall the app.