Setter: support

Setter support
Effective 1 November 2026.

Contact Moola support (https://project-moola-401d0.web.app/support) for help. Include the Setter version, your phone and system version, the kind of grid and date, what you expected and what happened. Never send a sign-in code or payment card details. We aim to respond within five working days. Support correspondence is kept for 12 months after the issue closes, except for an unresolved dispute or legal obligation.

Every grid has exactly one solution, checked on your phone before you see it. If you are stuck, a hint fills one square that the rules already force and says why. Setting a grid aside is not a fail: the next grid of that kind comes a little easier. The daily set changes at midnight on your phone's clock.

For account recovery, sign in again with the same option you used before: Apple, Google or your mobile number. A different option can open a different account. For a missing unlock, sign in to the same store and Setter accounts used when buying, then choose Restore purchase. A pending payment or approval unlocks only after the store confirms it. Do not buy again to fix an error. If needed, send support only the store order reference and the email address or mobile number linked to your account. The original store's refund rules and your statutory rights apply.

To delete your account in the app, open Account and settings, then Delete this account. Without the app, contact Moola support at https://project-moola-401d0.web.app/support and ask for Setter account deletion. We verify ownership, explain what is retained and aim to complete support deletion within 30 days. A queued request is not a completion confirmation.