Shellburst: support

Shellburst support

Contact Moola: https://project-moola-401d0.web.app/support.

Include Shellburst, the app version, device and operating-system version, what happened and what you expected. Do not send passwords, sign-in codes or payment-card details. Moola uses the established public support route; there is no separate in-game support account.

How it works is in the app under Settings, How it works, and from the pause menu during a show.

For purchase recovery, sign in with the account you bought with and tap Restore purchases in Settings or on the purchase screen. If the original account was deleted or a purchase is already linked elsewhere, contact support so ownership can be checked. Do not buy again only to recover existing rights. Store refund requests go through Apple or Google.

Results save on your phone first and reach your account when you're connected. A show in progress lives on the phone that started it.

For account or data deletion without the app, use the support link and provide the email address or phone number linked to the account. Moola verifies ownership without requesting a password or sign-in code. Verified support deletion requests are normally resolved within 30 days; support confirms completion and any retained records.