Allowance: support

Allowance support
Effective 21 October 2026.

Use Moola support: https://project-moola-401d0.web.app/support. Include Allowance's version, iPhone model, iOS version, the action that failed and any message shown. Do not send sign-in codes, secret keys, payment-card details, app-selection tokens or a full private ledger by default. We ask for the minimum information needed to help.

Subscriptions
Allowance requires whole-app payment after onboarding and the receipt preview. No live rule runs free and no free trial is offered. Sign in to the account used when subscribing, then use Restore subscription. If Apple charged you but verification failed, reconnect and restore before buying again. A subscription linked to another or deleted account requires support recovery and cannot transfer automatically. Cancel future billing in Apple subscription settings; account deletion does not cancel it. Refund requests are handled by Apple subject to your applicable rights.

Accounts and sync
Sign in with Apple, Google or your mobile number; use the same option each time to reach the same account. Phone sign-in sends a 6-digit code by text message in supported countries. Check that you are using the same Allowance account on both phones. Rule labels, budgets, receipts and corrections sync; minute ticks, Screen Time permission and selected apps stay on each phone. Grant permission and choose apps separately on a new phone. Pending changes are retained on their original account and device. Retry sync before uninstalling. When versions conflict, export both before choosing which to keep.

Counting and recovery
Apple controls Screen Time and extension delivery. Check Screen Time access and app selections if rules are not running. Receipts mark timestamp gaps instead of filling them in. Expired or unverified paid access pauses all rules. Reconnect to refresh verified access. If a ledger cannot open, use Export recovery file before erasing anything. Device erasure removes local unfinished changes; it does not remove a saved account ledger.

Deletion and privacy
Account and deletion controls remain accessible without a current subscription. A saved deletion receipt reports progress after sign-out or restart and shows completion only after the worker confirms it. For deletion without the app, contact Moola support with the app name and the email address or mobile number linked to your account. We verify ownership without requesting a password or sign-in code. We confirm the scope and completion; a queued request is not completed deletion. See the privacy and delete-account pages for remaining detached store references and provider records.