Oddwalk: support

Oddwalk support

A grown-up can contact Moola through https://project-moola-401d0.web.app/support without installing or buying the game. Include Oddwalk, the app version, device and operating-system version, what you expected and what happened. Do not send passwords, verification codes, payment-card details or private account tokens. Do not include a child's name or photo.

For a missing purchase, open the grown-up corner and sign in to the parent account used to buy. Choose Restore purchases. If the store reports an ownership conflict, support can investigate without charging again or silently moving the purchase. A store purchase and a parent account are different identities.

For saved games, export the current device copy before a recovery that would replace it. A failed backup leaves the device copy available. Account recovery and deletion do not require another purchase. A parent can request access, correction or deletion through support after ownership is verified.