Roster: support

Roster support
Effective 20 October 2026.

Contact Moola support (https://project-moola-401d0.web.app/support) for help. Include Roster version 0.2.0, device/OS, what you expected and what happened. Never send a sign-in code, payment-card details, private notes or a complete planner backup by default. We aim to respond within five working days. Support correspondence retention is 12 months after closure, except an unresolved dispute or applicable obligation.

If an edit cannot save, free device storage and retry; the previous saved planner remains. Opening failures do not silently replace unreadable data. Export or View backup text in Settings provides a private recovery copy. Restoring validates the whole file before asking to replace the current planner.

For account recovery, sign in again with the same option you used before: Apple, Google or your mobile number. Using a different option can open a different account. Verification/reset messages come through Firebase. For sync, reconnect and check the account status. Unsynced edits stay in an account-specific device cache. Conflicting edits need an explicit choice; export both versions before deciding if you need them.

For a missing permanent unlock, sign into the same store and Roster accounts used when buying, then choose Restore purchases on the Roster paywall. A pending payment or approval unlocks only after the store confirms it. Do not buy again to fix an error. Send support only the store order/reference and the email address or mobile number linked to your account if needed; never send a sign-in code or full card details. Original-store refund rules and statutory rights apply.

Roster sends no reminders or alarms. In-app account deletion is under Account; without the app, use Moola support at https://project-moola-401d0.web.app/support and request Roster account deletion. We verify ownership, explain retained records and aim to complete support deletion within 30 days. A request being queued is not a completion confirmation.